Mailigen Email Marketing Software

What is Mailigen?
Mailigen is permission based e-mail marketing solution for businesses, organizations and individuals.

How does Mailigen work?
Mailigen is a web-based application that allows you to simply create and send email campaigns, receive real-time statistics on the results of your campaign.  Mailigen is web-based solution that means you don’t need to install anything on your computer.

Pricing and billing

What is the activation or set-up fee for Mailigen?

Mailigen is free to set up and use for 30 days, no strings attached.

How do I pay for using Mailigen?

You can pay with all major credit cards or wire transfer to our company account. Please request these details through our contact page. If paying by credit card, it will be billed monthly or annually depending on which contract period you select.

Do you charge per email or per subscriber?

Our service fee depends on the size of your subscriber/contact list for monthly plans, or if you choose Pay-as-you-go option then you just pay for emails sent, 1 credit for 1 email sent. While credit system or cost per email could quickly get expensive for frequent senders, with Mailigen you can pay a flat monthly fee for a level of subscribers and you can send UNLIMITED emails each month for plans below 25,000 subscribers and 8x sending limit for the plan size above 25,000 subscribers. 

Is there a minimum contract period for using Mailigen?

There is no minimum contract period. First sign up for Free 30 Day Trial, then upgrade to any size plan on month-to-month basis.

Training and Support

Who do I contact for technical help?

We have 24/7 Technical Support. You can reach Mailigen customer support by sending an email to support (at) mailigen.com. We also offer phone support and live chat for our clients.

What kind of training do I need to use Mailigen?

Mailigen is an intuitive and easy to use system. If you need additional help getting started, a single one hour training session is offered by our support team!

Security and Privacy

Will you ever access my account?

If there is a problem with your account that cannot be fixed without accessing your account, we will always ask for your permission first.

How secure are my stored newsletters, images and mailing lists?

All of your account data is secure, including your stored data. Mailigen takes security very seriously and is securely protected with software security configuration, firewall policies, back up procedures and hardware protocols. Your activities and IP addresses are always logged securely. Our privacy policy states we will not release data to third parties.

Does Mailigen keep a backup of my data?

Mailigen routinely backs up all your data and mirrors with additional servers. If one server fails, we have back up. Even though we spend significant effort backing up data, you can also download your current member lists whenever you log in to send a campaign. This is a “belt-and-braces” exercise, enabling you to recover your lists in the event someone makes an error in the account.

System Requirements

Do I need special software and hardware to purchase to support Mailigen?
No. Because Mailigen is a web-based email broadcast product, there is no need to buy any additional hardware or software. A web browser like Internet Explorer or Mozilla Firefox and an Internet connection is all you will ever need.

Is it possible to download Mailigen and install it?

No. Mailigen is a web application so, again, all you need is a web browser and an internet connection. When you log in with your username and password, the Mailigen system recognizes you and securely amends all content accordingly.

What about screen resolution?

This refers to the number of pixels displayed on your screen. The minimum resolution for comfortable Mailigen use is 1024x768. Any lower than this may require you to scroll both horizontally and vertically to visually access all the features of the console.
 

Subscribe and Unsubscribe

How will I know if there are any new subscriptions?

Mailigen’s contact summary page is designed to notify you of any recent activity including new subscribers and other relevant subscription data.

What happens to a person’s contact details if they unsubscribe?

When a contact unsubscribes, their details are non-erasable. This serves to reduce the possibility of unsubscribers being accidentally imported into the system at a later date. Our system cross-references between subscriber/unsubscriber lists to make sure that unsubscribers never receive unwanted messages.

How do contacts unsubscribe?

Each message you send to contacts using Mailigen must have a link that recipients can follow should they wish to remove themselves permanently from future mailings. This is built in as a standard feature but you should make sure you have entered your own message for the unsubscribe text and link.
 

Managing Contacts, Groups and Sources

How many lists can I create?

As many as you like. Fully organizing your contacts may involve the creation of many separate lists with each one containing subscribers. You can create a separate list for each newsletter, for each interest group or for each demographic that you wish to target.

What happens to ‘bounced’ e-mails?

Bounced emails are managed and sorted automatically. We display the number of bounces in the analysis report.

How do I import contacts?

Once your contacts are organized to match import rules, you can import them using either a .csv or .xls file. Mailigen scans the imported data for duplicates, badly formatted records, cross-references them against unsubscribed contacts and then reports on them. Full instructions are available in the Mailigen documentation.
 

Receiving and Sending Email Newsletters

Why can’t my recipients see images?
Mailigen doesn’t embed images. Instead, images are downloaded from their online location. There are two big advantages to this: 1) Emails of a smaller size are more efficient and 2) This prevents the email being stopped by ISPs on account of size.

Can I use my email address as the ‘From’ address?

Yes, Mailigen automatically defines and sets you as the sender of the e-mail, 'From' email address is the one you indentified upon registration. You can change your email for the ‘Reply-to’ so when recipients click on the ‘Reply’ button in their email application, you get the emails that require your attention.

Can the recipient’s name appear in the ‘To’ field?

Absolutely. This is dependent upon your contact database containing name fields.

What about personalization?

You can customize the ‘To Name’ field and any part of the message so it displays your choice of greeting.” For instance, “Dear Mr. Jones” or “Dear David Jones”, etc. Further personalization can be accomplished by adding more data fields such as locality, product name and other data.

Can I add attachments to my email newsletters?

Yes. Documents can be physically attached, but you should consider issues that could make your emails prone to interception by corporate firewalls and spam filters. You can, however, include a link to a document which will give you the same outcome.
 

Designing Newsletters

Do you have HTML email templates we can use?

Yes. We have a very comprehensive library of HTML email templates available and are adding more each week. They are remarkably simple to use and can be edited using our built-in HTML editor. We can also produce a custom HTML template for a nominal rate.

Can you design email templates for my company?

We can supply your initial ‘Company Template’ when you purchase Mailigen. This template is designed to reflect your corporate identity and applies to the HTML Editor and Company template. Neither plain text nor HTML Upload messages are affected.